Last updated: 3 March 2026
1. Introduction
OUDIGI LTD (“Oudigi”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Visit our website (www.oudigi.co)
- Create an account
- Use our CRM and omnichannel support platform
- Contact us
- Request a demo
We comply with applicable data protection laws, including the UK GDPR and EU GDPR where applicable.
2. Company Information
OUDIGI LTD
Company number: 17035169
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX
Email: contact@oudigi.co
3. Information We Collect
3.1 Information You Provide Directly
We may collect:
- Full name
- Email address
- Company name
- Job title
- Phone number
- Billing information
- Account login details
- Messages submitted through forms
- Support inquiries
3.2 Account and Platform Data
If you use Oudigi, we may process:
- Customer contact records you upload
- Support tickets and communications
- Communication metadata (timestamps, sender/receiver data)
- CRM activity logs
- Usage analytics
3.3 Payment Information
Payments are processed securely by third-party providers such as Stripe.
We do not store full credit card details on our servers.
3.4 Automatically Collected Data
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
4. How We Use Your Information
We use personal data to:
- Provide and operate the Oudigi platform
- Process payments and manage subscriptions
- Respond to inquiries and demo requests
- Improve our services
- Ensure platform security
- Prevent fraud and abuse
- Comply with legal obligations
We do not sell your personal data.
5. Legal Basis for Processing
Where applicable under UK GDPR or EU GDPR, we process personal data on the following legal bases:
- Contractual necessity (to provide our services)
- Legitimate interest (service improvement, security, fraud prevention)
- Consent (marketing communications where required)
- Legal obligations
6. Data Sharing
We may share personal data with:
- Payment processors (e.g., Stripe)
- Hosting and cloud infrastructure providers
- Email delivery and communication services
- Analytics providers
- Professional advisors (legal, accounting)
- Authorities where required by law
All third-party providers are required to implement appropriate data protection safeguards.
7. Data Storage and Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encrypted connections (HTTPS)
- Secure cloud infrastructure
- Access controls and authentication
- Monitoring and logging
However, no system can be guaranteed to be completely secure.
8. International Data Transfers
If personal data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses
- Adequacy decisions
- Secure hosting arrangements
9. Data Retention
We retain personal data:
- For as long as your account is active
- As necessary to provide services
- As required for legal, tax, or regulatory purposes
You may request deletion of your data, subject to legal obligations.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
To exercise your rights, contact: contact@oudigi.co
11. Cookies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyse usage
- Enhance user experience
You may control cookies through your browser settings.
12. Marketing Communications
We may send service-related emails necessary for account operation.
Marketing communications will only be sent where permitted by law or with your consent. You may unsubscribe at any time.
13. Children’s Privacy
Oudigi is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.
15. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
OUDIGI LTD
Email: contact@oudigi.co
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX