Last updated: 3 March 2026
1. Overview
This Billing Policy explains how subscription fees, payments, renewals, and billing processes work for services provided by OUDIGI LTD (“Oudigi”, “we”, “us”, or “our”).
By subscribing to Oudigi, you agree to this Billing Policy.
2. Subscription Plans
Oudigi offers subscription-based access to its CRM and omnichannel platform.
Subscription plans may include:
- Monthly billing
- Annual billing (if available)
Pricing details are displayed on our website at the time of purchase.
3. Automatic Renewal
All subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
By subscribing, you authorize us to charge your selected payment method for recurring fees.
If you do not wish to renew, you must cancel before your next billing date.
4. Payment Processing
Payments are securely processed through third-party providers such as Stripe.
We do not store full credit card details on our servers.
You agree to provide accurate and valid payment information.
5. Failed Payments
If a payment fails:
- We may retry the charge
- Access to the platform may be temporarily restricted
- Continued failure may result in account suspension or termination
You are responsible for maintaining valid payment details.
6. Plan Changes
You may upgrade or downgrade your plan at any time.
Upgrades may:
- Take effect immediately
- Result in prorated charges for the remainder of the billing cycle
Downgrades typically:
- Take effect at the next billing cycle
- Do not result in refunds for the current period
7. Taxes
Prices may be exclusive of applicable taxes unless stated otherwise.
You are responsible for any VAT, sales tax, or other applicable taxes required by law.
If required, we may collect tax based on your billing location.
8. Currency
All payments are processed in the currency specified at checkout.
Currency conversion fees, if any, are determined by your payment provider.
9. Refunds
Refunds are handled in accordance with our Refund Policy.
Unless required by law, subscription fees are non-refundable once a billing cycle has started.
10. Billing Disputes
If you believe a charge is incorrect, please contact us at contact@oudigi.co before initiating a chargeback.
Initiating unjustified chargebacks may result in:
- Account suspension
- Termination of services
- Restriction from future use
We reserve the right to contest disputes where services were provided.
11. Enterprise and Custom Agreements
Custom or enterprise agreements may have separate billing terms defined in written contracts.
In case of conflict, the signed agreement will prevail.
12. Changes to This Policy
We may update this Billing Policy at any time.
Updates will be posted on this page with a revised “Last updated” date.
13. Contact Information
For billing-related questions, contact:
OUDIGI LTD
Company number: 17035169
Email: contact@oudigi.co
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX