Last updated: 3 March 2026
1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the Oudigi website and platform operated by OUDIGI LTD (“Oudigi”, “we”, “us”, or “our”).
By accessing or using our services, you agree to be bound by these Terms.
If you do not agree, you must not use our services.
2. Company Information
OUDIGI LTD
Company number: 17035169
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX
Contact: contact@oudigi.co
3. Services
Oudigi provides a software-as-a-service (SaaS) platform offering CRM, omnichannel customer support, automation tools, and related features.
We may update, modify, or improve the platform at any time.
We do not guarantee uninterrupted or error-free service.
4. Account Registration
To use certain features, you must create an account.
You agree to:
- Provide accurate and complete information
- Keep login credentials secure
- Notify us immediately of unauthorized access
You are responsible for all activities conducted under your account.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Subscription and Billing
Oudigi operates on a recurring subscription model.
By subscribing, you agree that:
- Fees are charged in advance
- Subscriptions renew automatically unless cancelled
- You are responsible for cancelling before renewal
All payments are processed through third-party payment providers.
Fees are non-refundable except as stated in our Refund Policy.
We may change pricing at any time. Changes will apply at the next billing cycle.
6. Acceptable Use
You agree not to use Oudigi to:
- Send unsolicited or unlawful communications
- Engage in spam or abusive messaging
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Transmit harmful or malicious software
- Conduct fraudulent activity
We reserve the right to suspend or terminate accounts that breach this section.
7. Customer Data
You retain ownership of the data you upload to Oudigi.
You grant us a limited license to process your data solely to provide our services.
You are responsible for ensuring you have the legal right to upload and process customer data through our platform.
8. Intellectual Property
All rights, title, and interest in the Oudigi platform, including software, branding, and content, remain the property of OUDIGI LTD.
You may not:
- Copy or reproduce the platform
- Reverse engineer the software
- Resell or sublicense access
- Remove proprietary notices
9. Data Protection
We process personal data in accordance with our Privacy Policy.
If you are subject to GDPR or similar laws, you remain the data controller of your customer data, and Oudigi acts as a data processor where applicable.
10. Service Availability
We aim to maintain reliable service but do not guarantee:
- Continuous availability
- Error-free operation
- Compatibility with all systems
We are not liable for temporary outages, maintenance, or technical issues.
11. Limitation of Liability
To the maximum extent permitted by law:
- Oudigi is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you in the preceding 12 months
Nothing in these Terms limits liability where it cannot be excluded by law.
12. Indemnification
You agree to indemnify and hold harmless OUDIGI LTD from claims arising from:
- Your misuse of the platform
- Your violation of these Terms
- Your violation of laws or third-party rights
13. Termination
We may suspend or terminate your account if:
- You violate these Terms
- Payment fails or is disputed
- Your activities create legal or operational risk
Upon termination:
- Access to the platform will be revoked
- Outstanding fees remain payable
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to Terms
We may update these Terms from time to time.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
16. Contact Information
For questions regarding these Terms, contact:
OUDIGI LTD
Email: contact@oudigi.co
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX