Last updated: 3 March 2026
1. Overview
This Refund Policy explains how refunds are handled for subscriptions and services provided by OUDIGI LTD (“Oudigi”, “we”, “us”, or “our”).
By purchasing a subscription to Oudigi, you agree to this Refund Policy.
2. Subscription Services
Oudigi operates on a subscription-based model. Fees are charged in advance on a recurring basis (monthly or annually, depending on your selected plan).
All payments are processed securely via third-party payment providers.
3. No Automatic Refunds
Unless otherwise required by law, subscription fees are non-refundable once a billing cycle has started.
This includes:
- Partial use of a billing period
- Failure to use the service
- Account suspension due to violation of our Terms or Acceptable Use Policy
4. Cancellation Policy
You may cancel your subscription at any time through your account settings.
Upon cancellation:
- Your subscription will remain active until the end of the current billing period.
- You will not be charged for the next billing cycle.
- No partial refunds will be issued for unused time.
It is your responsibility to cancel before the renewal date to avoid the next charge.
5. Exceptional Refund Requests
In limited circumstances, we may review refund requests on a case-by-case basis, including:
- Duplicate charges
- Technical errors resulting in incorrect billing
- Accidental multiple subscriptions
Refund approvals are at our sole discretion.
To request a review, contact: contact@oudigi.co
Please include:
- Account email
- Company name
- Date of charge
- Reason for request
6. Free Trials and Promotions
If a promotional period or special offer is provided, specific refund terms may apply as stated at the time of purchase.
Unless explicitly stated, promotional payments are non-refundable.
7. Payment Disputes and Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank.
Filing an unjustified chargeback may result in:
- Immediate account suspension
- Termination of services
- Restriction from future use of Oudigi
We reserve the right to contest chargebacks where services were properly delivered.
8. Enterprise Agreements
For enterprise or custom agreements, refund terms will be governed by the specific contract signed between OUDIGI LTD and the customer.
9. Changes to This Policy
We may update this Refund Policy from time to time. Updates will be published on this page with a revised “Last updated” date.
10. Contact Information
If you have questions about this Refund Policy, please contact:
OUDIGI LTD
Company number: 17035169
Email: contact@oudigi.co
Registered office address:
Office 9372
321-323 High Road
Chadwell Heath, Essex
United Kingdom
RM6 6AX